The Customer Care ticket system requires a known working email address for us to communicate with you!  If you are having email problems do NOT enter the email address you are having problems with as we will not be able to contact you.  If you do not have an alternative email address please sign up for a temporary free email address at:  http://www.hotmail.com (this link will take you directly to the hotmail.com signup page).

Please be specific on the problem you are experiencing.  Just stating that you are having email problems will not produce an answer from our tech team that will resolve your problem.  Please be VERY specific and include any error messages that you have received.  Our techs are excellent at resolving issues and if given specific information they can resolve issues very quickly.

Please enter billing, domain name, sales, web design or management questions in this Customer Care ticket system as well.  The Customer Care ticket system enables us to track each response and to answer your questions in a timely manner.

Our goal is to provide you around-the-clock support that is meeting your needs as webmasters while enabling us to keep our pricing low.  If you feel you are not having your support needs met, please email us at support@Real-Marketing.com and we will resolve whatever problems you are having in a manner that is satisfactory to you or we will refund your money.

We now also offer 24 hour telephone customer care ticket entry by calling 800-905-5166.  Our operators will take your customer care request via telephone, 24 hours a day.  Please keep in mind that our operators are not tech support personnel.  The support operators will enter your Customer Care ticket into the ticket system and you will be contact by the tech support department via the Customer Care ticket system.  If a telephone call is needed to resolve your problem we will contact you at the phone number you provide.  CUSTOMER CARE TICKETS TAKEN VIA TELEPHONE ARE ONLY WORKED DURING BUSINESS HOURS.  ENTERING YOUR OWN TICKET VIA THE WEB WILL ENSURE 24 HOUR SUPPORT.